Terms and conditions of sale
1. Application of the General Sales Conditions
The General Sales Conditions described below (defined as "General Terms") govern the contractual relations between the users of the bibelotjewels.it site and the company BIBELOT srl, located in via Marconi, 30 - 50131 - FIRENZE - ITALY And having P. IVA 06331200482 (hereinafter referred to as "BIBELOT"). These General Terms are the only applicable and supersede all other conditions, except for preliminary, express and written exemptions. BIBELOT may sometimes be in the need to modify certain provisions of the General Conditions; We therefore encourage customers to consult them before each visit of the bibelotjewels.it site. Validation of an order implies the tacit reading and acceptance of the General Terms at that time on the site. BIBELOT reserves the right to refuse any kind of clause and / or document attached to the order of the Customer that is in opposition and / or adds a new item to the General Conditions.
2. Prices and discounts
The products sold by BIBELOT are to the international market and are indicated in Euro VAT included at the price in force at the time of the "creation" of the order, delivery costs not included. BIBELOT reserves the right to change its prices at any time, respecting the terms and conditions of the General Terms and Conditions. Prices are quoted in Euros.
BIBELOT periodically and at its full discretion issues discount coupons through its communicative channels. These discount coupons, if they are in the customer's possession at the time of purchase, can be included in the "carriage" section to take advantage of the discount.
Always at its full description, respecting the terms and conditions of the General Terms and Conditions, BIBELOT may not apply the discount vouchers for certain products purchased by the customer.
3. Payment Terms
Except for specific written agreements between Customer and BIBELOT, the applicable payment terms are as follows:
A) Payment of order by credit card;
B) Payment of the order by bank transfer;
C) Payment of the order through PayPal account;
BIBELOT reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after accepting the order, to those customers who are "out of credit" or "unpaid" or "disputed".
Payroll management fees for PayPal are charged by BIBELOT.
4. Availability of products
The products on the site are placed within the quantities available in stock and therefore usually in ready delivery. Stock availability may be affected by the supply of raw material to make jewelery. Any delay in delivery of the order due to errors and / or exceptional modification of such availability are independent of our will and can not be attributed to BIBELOT's liability.
Since the access and the possibility to submit "on line" order, they change the availability of the product in real time, BIBELOT does not guarantee the assurance of the ordered goods until the order is visible in the "My Account" area "With the" confirmed "state.
In the event that one or more products are unavailable for the checkout in the usual times, we will endeavor to inform the Customer promptly and to deliver the goods as soon as possible.
5. Shipping - Delivery - Delivery Costs
The shipment is free by ordering at least two products. By ordering only one product, shipping costs in Italy are € 6.00. The transport of the products is carried out at the risk and danger of the recipient.
The customer, except unexpectedly unrelated to BIBELOT, will benefit from an EXPRESS delivery (Max 3gg from order confirmation and Max 5gg for shipping to Sicily, Calabria and Sardinia). These conditions are valid throughout the Italian territory.
The delivery time, which is purely indicative, may be subject to variations due to force majeure or due to traffic and road conditions in general or by the Authority. Delivery, unless otherwise agreed between the parties, will take place on board trucks and at office hours: from 8.30 am to 12.30 pm; From 2 pm to 6 pm, daily, non-public, Monday to Friday.
At the time of delivery of the order, the Customer must check the good condition of the packages and issue any reservations in accordance with the law. The "on-reserve" and / or "verifying" terms are of no legal value to couriers and / or insurers.
The Customer is required to provide proof of any failure and / or malfunction of one or more order products.
BIBELOT undertakes to do everything necessary to comply with the expected delivery times, but can in no case be held liable for any delay in the delivery of the order and damages caused to it by the Customer, without also considering that delay As a valid reason for canceling an order. An order containing unavailable products may be subject to longer delivery times or cancellation. In case of no reception of a neck within the expected delivery time, the Customer is advised to inform the BIBELOT by email (email@example.com) within 15 days of the date of dispatch. BIBELOT will open a courier for an investigation that may last for a few days. The Customer is requested to provide the following information:
"Subject: Shipping inquiry
Body of text: No invoice of ..., any information "
You must also enclose a copy of the identity document and a certificate of honor confirming that the order was not received by the person present at the delivery address.
In the event that the products received do not comply with the invoice, the Customer must notify BIBELOT by email (firstname.lastname@example.org) within two days of the date of delivery of the order.
The Customer must provide the following information:
"Subject: Incomplete shipping
Body of text: No. of invoices ..., No. of packages, description and quantity of missing or incorrectly sent items. "
It will also have to attach a copy of the invoice to the complaint.
Complaints relating to the quality of a product must be accompanied by a model of the same, which results in the defect found and, to the extent that it is necessary to prove that defect, from a model of the same product in the original package, with references useful to Its identification.
No complaints can be accepted if the above conditions are not respected.
7. Shipment of a product to BIBELOT
A product may be returned by Customer to BIBELOT only after prior written agreement by the Customer. The costs of product reshipment are borne by the Customer.
The products returned to BIBELOT must be in perfect condition, carefully packaged in the original package, accompanied by all accessories (such as, for example, labels, etc.) without any modification of their reference number and / or series; Labels, stamps and marks must be intact to allow further marketing of such products. The products must be returned at their own expense, at BIBELOT srl - via Marconi, 30 - 50131 - FIRENZE - ITALY. The products must be accompanied by the return voucher and must be sent with a registered return receipt, whether it is a refund request or a resale to the Post Sales Service. In the event that the Customer sends back products without BIBELOT's agreement or in a way that does not conform to the above, they will be returned to the Customer at his own expense.
8. Guarantees and Sales Service
Products marketed by BIBELOT benefit from the "manufacturer's warranty".
In case of failure or defect, materials must be sent directly to BIBELOT.
Whatever the problem of the product, you must return it with a copy of the invoice, the guarantee voucher (attached in the box) and the return voucher.
Costs for reselling the product (s) are the responsibility of the customer.
For any kind of information regarding the Post Sales Service, you can contact BIBELOT by email (email@example.com).
The warranties of the products sold by BIBELOT do not cover:
- Abnormal or non-conforming use of the products. Customers are advised to carefully read the instruction manual attached to each product,
- faults caused by accessories,
- failures (and consequent consequences) due to the intervention of an unauthorized repairer from BIBELOT,
- failures (and subsequent consequences) due to improper use of the product,
- failures (and subsequent consequences) due to external causes.
Warning: The warranty does not apply to damage repairs caused by a cause outside the product (eg, accidents, bumps, lightning strikes, voltage surges, etc.) or a customer error (such as, for example, Of a detergent that does not conform to the manufacturer's specifications, use of the product which is harmful to the product).
In case repairs are not covered by the warranty, BIBELOT will set a price for them.
In case of agreement, the customer will have to make a bank transfer, equal to the total amount of the quote, to the BIBELOT order.
9. Protection of trademarks
Trademarks distributed by BIBELOT are protected by applicable laws and international conventions.
Neither Customers nor third parties may use the logos of the aforementioned trademarks without prior agreement written by BIBELOT; Acceptance of the General Terms does not in any case imply such an agreement.
10. Limits of Liability
BIBELOT shall in no way be held liable for any loss or damage, whether direct or indirect, as the cause thereof.
Customer will never be entitled to a discount on total invoice costs for incomplete delivery or defective products.
11. Property of the products
BIBELOT reserves the absolute property of the products delivered until the full payment of the products themselves and any accessories. All products owned by the Customer are considered to be owned by BIBELOT, unless proof of their full payment is made.
It does not constitute payment under this provision for the delivery of a bill or other securities that imply a payment obligation by the Customer.
Although the ownership of the products remains the property of BIBELOT until the full payment of the same and any accessories, the Customer is solely responsible for the products delivered to him and for any damages or losses suffered by them.
The Customer is required to inform BIBELOT immediately if a sale or sale to a third party of the products owned by BIBELOT takes place.
12. Resolving Sale Clause
In the event of a non-payment of an order at the set deadline, the sale will be canceled 4 (four) days after a written constitution, communicated by registered letter with return receipt, unanswered by the Customer. BIBELOT will have the right to claim unpaid products, which must be returned (the same or equivalent) immediately, at the expense and risk of the Customer, without prejudice to any damages and damages required by BIBELOT.
13. Penalty for delay
As provided for by applicable laws and regulations, the sums paid by the Customer after the specified payment date and indicated on the invoice, if such payment takes place beyond the times provided for in Article 3 of the General Conditions, will be increased by one Delay penalty equal to one and a half times (1.5 times) the bank base rate, applicable from the day of delivery of the products.
14. Termination of the term
Failure to execute a payment by the specified date will prompt the payment of the sum due by the Customer and not yet paid by him.
15. Disputes and responsibilities
In the event that it is not possible to settle any dispute between one or more Clients on one side and BIBELOT on the other, consensually this dispute will be the exclusive competence of the courts in Florence (Italy) and the applicable law will be the Italian law.
16. Registration on bibelotjewels.it
The purchase on bibelotjewels.it is reserved for private or corporate customers, resident or based in Italy, registered on the site under the following conditions.
Upon registration at bibelotjewels.it, the Customer undertakes to notify the following information, which is essential for making an order:
- Name and surname;
- Shipping address
- An e-mail address
- A telephone number (office or home) to which it can be reached
In case the customer is a company, it will also be necessary to specify:
- Company name
- VAT of the company
As soon as the Customer registers from his consent for the registration of the Newsletter, except that he may cancel the MyAccount section.
Regarding the treatment of sensitive data, refer to the Privacy page. The Customer has a permanent right of access, modification and deletion of his / her personal data.
17. Right of withdrawal
The consumer has the right to withdraw from the purchase of all products purchased on line within 10 business days of their receipt unless the products, delivered sealed, have been put into service and the original integrity of the goods is maintained. Customized PCs are excluded and sealed software, if opened by the consumer.
According to art. 5 paragraph 4-8 of Legislative Decree no. 185 of 22 May 1999, the right of withdrawal is exercised by sending, within the prescribed period, a written communication to the geographical address of the supplier's headquarters by registered letter with Receipt notice. The communication can also be sent by telegram, telex and facsimile within the same deadline, provided that it is confirmed by registered letter with acknowledgment of receipt within the next 48 hours. The costs of returning the goods to the sender shall be borne by the purchaser.
In accordance with the provisions of the aforesaid rule of law, the supplier is required to repay the sums paid by the consumer within thirty days from the date on which the supplier became aware of the exercise of the right of withdrawal. BIBELOT undertakes to repay the Customer within 15 business days of receipt of the goods at their warehouse. Pursuant to Italian Legislative Decree no. 185 of 22 May 1999, the Consignee is a natural person who acts for purposes not related to the professional activity that may have been carried out.